Luxury Grooming
With a Gentle Touch

At Soul Paws LLC we are committed to protecting your privacy and safeguarding your personal information.

Information We Collect

We may collect the following personal information:

• Name
• Phone number
• Email address
• Mailing address
• Pet information and grooming preferences
• Appointment and service history
• Payment information (processed securely through third-party providers)
• Information submitted through forms, customer support, or other communications

How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Provide grooming and pet care services
• Process payments
• Send appointment confirmations and reminders
• Respond to customer inquiries
• Improve our services and customer experience
• Comply with legal obligations

Who We Share Information With

We do not sell or rent your personal information.

We may share information with trusted service providers that assist us in operating our business, including:

• Appointment scheduling platforms
• Payment processors
• Website hosting providers
• SMS and communication service providers

These providers only receive information necessary to perform services on our behalf.

SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Soul Paws LLC. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to any message to opt out.

Types of Messages You May Receive

• Appointment confirmations
• Appointment reminders
• Customer care communications
• Service updates
• Account notifications

Message Frequency

Message frequency varies based on your interactions with our business and requested services.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

Opt-Out

You may opt out at any time by replying STOP to any SMS message.

Help

For assistance, reply HELP to any SMS message.

By using the services of Soul Paws LLC, you agree to the following terms and conditions.

Appointments

Appointments must be scheduled in advance. We ask clients to provide accurate information regarding their pet's breed, size, temperament, coat condition, and grooming history.

Cancellations & Rescheduling

We respectfully request advance notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a cancellation fee.

Pet Health & Safety

For the safety of all pets and groomers, clients must disclose any health conditions, behavioral concerns, allergies, or sensitivities prior to the appointment.

We reserve the right to refuse service if a pet shows signs of illness, aggression, severe stress, or unsafe behavior.

Matted Coats

Pets with severe matting may require additional grooming time, additional fees, or shave-down procedures for humane and safe grooming.

Payment

Payment is due upon completion of services unless otherwise agreed.

SMS Communications

By providing your phone number, you agree to receive text messages related to appointments, reminders, scheduling, and customer service.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out at any time.

Limitation of Liability

While we take every precaution to provide safe and gentle grooming services, Soul Paws LLC is not liable for pre-existing conditions, reactions related to grooming, or unforeseen medical issues.

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.